Guide

Polio VR
Headset Guide

Everything you need to run live demos or update your headsets.

What do you need to do?

Pick the path that fits and jump straight to the steps you need.

Running an Event

3 steps. No Wi-Fi or installs needed.

Headset updated and charged? You're all set. Power on and go.
Step 01

Know Your Hardware

What's in the case and how to handle it

What's in the Case

  • Note: This is an example of a single case setup - your kit might look different, but the headsets and things you should know are exactly the same
  • Headset, controllers, USB-C charger, headphone cable, lens cloth, and wipes
  • No controllers needed. Batteries removed; hand tracking only

Controls

  • Hold power button to turn on/off; tap once to sleep
  • Volume: inside button = down, outside = up
  • Bottom dial adjusts lens spacing; tweak if image isn't clear
  • Light: white = in session, yellow = charging, green = full, off = sleeping

Fit

  • Turn the back knob to tighten/loosen; works like a bike helmet
  • Pull earpieces all the way down and over the ears

Care & Packing

  • Unplug the headphone jack before packing
  • Crank the knob all the way down before closing the case
  • See Running a Demo for cleaning details
Step 03

Running a Demo

Onboarding users, running sessions, and cleanup

Before You Start

  • Confirm headset is charged and clean
  • Launch the app once per event; it auto-resets between users
  • Don't start under 25% battery; full charge = ~4-5 playthroughs

Getting Them In

  • Seat them with 3-4 feet of space; give a quick preview
  • Mention any interactions (reaching, touching, grabbing)
  • Help them put it on; secure strap low on back of head
  • Adjust until image snaps into focus; they'll know when it's right

During & After

  • Stay close. Step in if audio seems low or headset looks off
  • Loosen the strap first when done, then share next steps
  • Wipe contact areas with antibacterial wipes; lenses with dry cloth

Updating the Headset

3 steps. Requires Wi-Fi and a charged headset.

Step 01

Connect to Wi-Fi

Get the headset online for updates

Connecting

  • Open quick controls from the menu to find Wi-Fi settings
  • Connect to a reliable network with good speed
  • Wi-Fi is only needed for updates. Disconnect when done.
Step 02

Update the OS

Keep the headset firmware current

When to Update

  • The headset notifies you when an OS update is available
  • Ensure Wi-Fi is connected and battery is above 50%

How to Update

  • Open Settings from the main menu
  • Navigate to System/Software Update
  • Follow on-screen prompts to download and install
  • The headset restarts automatically when complete
Video walkthrough coming soon
Step 03

Update the App

The app shell and the video content

Two parts to every app update

App Shell

Small update, under a minute.
Updated via Release Channels.

Video Content

Larger download, ~15 min on Wi-Fi.
Auto-downloads when app is open.

When to Update

  • Only update when notified. Make sure Wi-Fi is connected.

Update the App Shell

  • Hold the app in the library, go to Settings
  • Tap Release Channels, select Alpha channel, hit Confirm
  • Go back, hold the app again, tap See Details
  • Tap Update (instead of Start) and wait to finish
  • Small download, usually under a minute

Video Content Downloads Separately

  • Video files download automatically when the app is open on Wi-Fi
  • Allow ~15 min on good internet for the full download
  • Once complete, no internet is needed at events

Questions? Reach out to your point of contact for support.