Field Guide

Polio VR

Everything you need to run demos or update your headsets

What do you need to do?

Choose one or follow both.

Path A · 3 Steps

Running an Event

Headsets are updated and ready to go.

No Wi-Fi needed at events

Step 01

Know Your Hardware

Note: This is an example setup. Your kit may differ, but the hardware and key info are the same.

What's in the Case

Headset, USB-C charger, headphone cable, lens cloth, and wipes
No controllers needed. Batteries removed; hand tracking only

Controls

Hold power button to turn on/off; tap once to sleep
Volume: inside button = down, outside = up
Dial adjusts lens spacing; typically not needed
Light indicators
In session
Charging
Fully charged
Sleeping / Off

Fit

Turn the back knob to tighten/loosen; works like a bike helmet
Pull earpieces all the way down and over the ears

Care & Packing

Unplug the headphone jack before packing
Crank the knob all the way down before closing the case
See for cleaning details

Step 02

Navigating the Main Menu & Launching

Opening the Menu

Right hand only. The menu is set to right hand by default (can be changed in Settings)
Hold your right hand out palm up until the Meta button appears, then tap thumb + pointer finger to open the menu
Recenter by holding a pinch (long press) instead of a quick tap

Launching the App

Tap the nine-dot grid icon to open your app library
Find the app, point at it, and pinch to launch

Operator vs. Participant

Operators handle the menu and app launching; participants only see the experience
Exit: palm up, tap the Meta button, then tap Quit

Step 03

Running an Event, Live Audience

Before You Start

Confirm headset is charged and clean
Launch the app once per event; it auto-resets between users
Don't start under 25% battery. Full charge lasts ~4-5 playthroughs

Getting Them In

Seat them with 3-4 feet of space; give a quick preview
Mention any interactions (reaching, touching, grabbing)
Help them put it on; secure the strap low on the back of the head
Adjust until image snaps into focus; they'll know when it's right

During & After

Stay close. Step in if audio seems low or headset looks off
Loosen the strap first when done, then share next steps
Wipe contact areas with antibacterial wipes; lenses with a dry cloth

Path B · 3 Steps

Updating or Refreshing the Headset

The operating system or app needs an update.

Step 01

Connect to Wi-Fi

Not needed to run a live event

Connecting

Open quick controls from the menu to find Wi-Fi settings
Connect like any other device; enter the password, and on public networks you may need to accept a click-through page
Wi-Fi is only needed for downloading updates. Once the experience is on the headset, no internet is required at events

Step 02

Update the Operating System (OS)

When to Update

Not required to run the app in most cases. Think of it as routine maintenance, roughly every six months
Check for notifications; the headset alerts you when an update is available
Ensure Wi-Fi is connected and battery is above 50%

How to Update

Open Settings from the main menu and navigate to System/Software Update
Follow on-screen prompts to download and install
Wait for the headset to restart automatically when complete

Step 03

Update the App (and Immersive Videos)

Two separate downloads

The app and the immersive videos update independently. You need to do both.

The App

Part 1 · Quick download, under a minute

Immersive Videos

Part 2 · Larger files that live inside the app · ~15 min on Wi-Fi

When Would You Need to Do This?

REM5 Studios released new video content and told you to update
A bug was fixed and the team asked you to grab the latest version
The headset has been sitting for a while and needs a refresh before an event
Make sure Wi-Fi is connected before starting

Part 1: Force the App to Check for Updates

Hold the app icon in your library, then tap Settings
Tap Release Channels, select the Alpha channel, and tap Confirm
Go back, hold the app icon again, and tap See Details
Tap Update (you'll see it instead of Start). The version number is based on the date
Be patient. It can take a few moments for the system to recognize the update and start the download. Sometimes a headset restart is needed

Part 2: Download the Immersive Videos

Open the app on Wi-Fi after the app update finishes
Select Download when prompted; don't choose Stream. You want the full files on the headset
Don't put the headset down until you see the download has started; the files are large
Allow ~15 min on good internet for the full download
Once complete, no internet is needed at events